Privacy Policy

ZENmen operates this storefront from our atelier at E-39, Lajpat Nagar II, New Delhi – 110024. We also see clients by appointment in South Extension Part II. You can reach us on /contact or WhatsApp at +91 96507 53273.

Account details you give us: name, email and/or mobile number, and a password if you register with credentials. Google sign-in shares the name and email your Google account provides.

Order and shipping details: delivery name, address, city, PIN code, phone, and optional order notes. These are required to place Cash on Delivery or Razorpay orders.

Appointment and contact messages: the form on /appointment opens WhatsApp with your name, occasion, and preferred time. The contact form stores the enquiry you submit so our team can reply.

Usage data needed to run the site: session cookies for sign-in (NextAuth), cart contents on your device, and product pages you recently viewed.

We use this information to fulfil made-to-order garments, confirm fittings, send order and cancellation emails, show your orders in your profile, and answer WhatsApp or contact enquiries. We do not sell your details to advertisers.

Online payments are processed by Razorpay (UPI, cards, netbanking). ZENmen does not store full card numbers. Cash on Delivery orders include a handling fee shown at checkout; we keep the shipping address so the courier can collect payment on delivery.

We share only what a provider needs to do its job: Razorpay for payment, our email service for order confirmation, Cloudinary for product images you see on the site, and WhatsApp when you choose to message us. Hosting and database providers hold account and order records so the store can run.

Order and invoice records are kept as long as we need them for fulfilment, returns, and tax. You can update name, email, and phone from your profile. To ask us to close an account, write from the Contact page or WhatsApp.

You can browse collections without an account. Checkout and saved orders require sign-in. Appointment WhatsApp messages are sent only when you tap send. You may decline cookies in your browser; doing so can sign you out of the storefront.